Training for the Customer Service (SAC) Manager
All entities supervised by the Bank of Spain are required to have a Customer Service (SAC) aimed at addressing and resolving complaints and claims submitted by their customers.
In accordance with Order ECO/734/2004 of March 11, regarding the departments and customer service of financial institutions, individuals holding the position of Customer Service (SAC) Manager must meet the suitability requirements established in this regulation. The Bank of Spain will verify compliance with the requirements prior to their registration in the Bank of Spain’s customer service registry.
Courses aimed at Customer Service (SAC) Managers of entities registered in the Bank of Spain’s registries.
What is the structure, functions, responsibilities, and operating regime of the Customer Service Department or Service? Who is the Head or Manager of the Customer Service Department? What requirements must they meet to perform their functions, and how is their appointment carried out? What measures must Entities take to ensure the autonomy of the SAC? What is the Regulation for Customer Defense? What requirements must it meet, and what is its minimum content? What is the annual report, and who should issue it? What is the transparency and user protection regulation for financial services?
Why study with us?
Our experience speaks for itself. Since 2005, we have been providing training to thousands of professionals, groups, associations, and other institutional clients, as well as individuals interested in enhancing their skills.
We tailor our training to meet the specific needs of each entity.
Our platform is equipped with the most effective, accredited controls recognized by competent authorities.
RegRoom offers:
- Modern and accessible environment.
- 24-hour availability. Students can log in at their convenience from any device, be it a PC, smartphone, or tablet.
- Adaptation to individual learning pace. Progress at your own speed.
- Promotion of participant autonomy.
- Support and access control, along with tools for detecting activity issues and preventing abandonment: activity reports and data mining, used to enhance performance and learning models and student retention.
- Interactive resources: access to lessons, quizzes, glossaries, and assignments.
- Student monitoring: Both course instructors and the requesting entity have access to comprehensive tools providing course and individual student statistics (connection times per session and lesson, student’s first and last access, test scores, final grades, etc.).
- Seamless communication with instructors through various channels: email, chat, phone, live video conferencing.
